Featuring free private parking, the lodge is in an area where guests can engage in activities such as hiking and cycling. The biggest feature that Alder lacks is smart home equipment that you could purchase. I have never dealt with a company like this in my life.. When he’s not demystifying the latest home security and smart home tech, you’ll find Rob playing chess or hanging with his family. Stay clear of these people no one should be forced to stay 5 years with any company. I have been trying to cancel my service for the last couple of weeks. Depending on the size of your space, you’ll still need to purchase extra door/window sensors. This company has problems with cancelling accounts. They offer cellular monitoring with three to five-year contracts and wireless systems with minimal upfront fees. There is no way to get out of the contract. Digital Trends. Equipment includes: Alder also provides a lifetime warranty for its products. They are polite but unhelpful. Alder Security includes the industry-standard 24/7 professional monitoring along with the added function of mobile remote system access through a web-enabled device. I (her daughter) have called the system 5 times in the last 72 hours to receive assistance. From our analysis, monthly fees are typically between $30 and $50 per month, placing the company at the lower end of the premium range of home security products. We bit the bullet because our equipment was old and they promised a lot. Absolutely unbelievable. Sorry that you have had this experience! Alder home security systems start at $34.99 for monthly monitoring with no upfront fees and a three-year contract. Please feel free to reach us at with your Alder account number or phone number, and a resolutions agent can facilitate a solution. So we’ve established that Alder is faster-than-fast in this category. That said, the company’s offerings aren’t skimpy. Now that you’ve seen Alder’s equipment packages, monitoring plans and the costs involved, hopefully, you can make an educated decision before diving in with your wallet wide open. HORRIBLE COMPANY, MONEY HUNGRY THIEVES. They call you and offer new equipment - if you get it, you are magically extended. DO NOT USE ALDER SERVICES RIP OFF This company is a rip off. This is where Alder trumps the competition. The worst company ever....even if you become disabled, they will keep billing you or you can pay the entire contract off----an HOW IS THAT POSSIBLE!!!! If enough people with valid complaints are interested, maybe we can file class action. Alder has been making some serious waves in the home security industry. I getting very frustrated about this situation. I was finally sent a new monitor and advised to install it myself. If you’re not familiar with “response times,” it’s simply the time it takes for the monitoring center to jump into action and contact you (or police, fire, EMS) when your alarm sounds. Nor did he have the smoke alarms. Hi Timothy. Here's the facts. We apologize that you had this type of experience. Disclosure: We are a professional review site that receives compensation from some of the companies whose products we review. Hi Kathy. And when I called to cancel I could not even talk to a manager about the problem, instead I got threatened that I would have to pay the rest of the contract out. October 2019 informed me that they could not. They said I would not be billed starting in November. Products shown as available are normally stocked but inventory levels cannot be guaranteed For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts) Alder Alarm System Equipment Pricing But they certainly don't tell you about it - who in the heck remembers that? Alder Security lets you control your lighting, climate, cameras, and security from a single application. I'd join a class action suit! THIS IS A FRAUDULENT COMPANY ! Unfortunately, these prices aren’t listed on their site. Please feel free to contact us at or let me know if you have any other concerns we need to address at . So glad to be away from Alder. While on vacation, our neighbor set our alarm off while feeding our dogs. I have tried calling and they tell me it’s canceled. But don’t worry, your Alder sales rep will make this perfectly clear and give you every opportunity to upgrade (trust us). So I will give them the 5-7 days and then filing my suit. I just cancelled my five year contract last October. Tip: We sometimes recommend choosing a company that doesn’t require a contract, and instead offers month-to-month monitoring. They also stated that they would send a cancellation letter in the mail. Very deceiving company and I can't wait to be done with them. I was advised nothing they can do unless e pay a fee for someone to come out to replace their malfunctioning equipment. When I can finally get a CSR. I ask for a manager they stated that someone will call me back. They promised to take care of it. I called trying to cancel my service and the kept putting me on hold coming back with a new offer. I made the mistake of not looking at reviews beforehand, and you won't find a reliable customer review above 1 star. No confirmation came. THEY ARE SCAMMERS! Alder’s mobile app is included alongside every security system. When speaking with an Alder sales rep, they will most likely mention most (if not all!) Alder’s basic home protection plan costs $35 per month, without access to video or home automation capabilities. And believed that his 3 years of previous service would be honored. 52-week high. of these paid upgrades. Know we are paying two alarm companies because of Alder not paying the other contract out. I was billed for Nov. & Dec. This free equipment offer requires that you agree to receive monitoring services (Alder’s “Services”) by entering into a monthly monitoring services agreement (“Monitoring Agreement”) with Alder Holdings, LLC (“Alder”) for a minimum $39.99/month (“Monthly Monitoring Rate”) and for a minimum period of 36 months (the “Term”). If your new place has an existing alarm, they charge you an arm and a leg to transfer it, although for them it's no more than a flick of a switch. We thought the nightmare was over, but we were wrong. Mar being the absolute worst by far. Please know that we want to resolve your concerns as they relate to your account. Then when I called to cancel, they could not have the grace enough to refund me for services that were never rendered. There are lots of well known companies out there with better customer service. Therefore, my mom told me to call the bank to cancel the bank draft to Alder. The worst company I have ever worked with. On Monday, I am going to call the Tennessee Better Business Bureau and report how this company is scamming an 88 year old customer without providing service. In fact, we’ve tested plenty of security systems in this price range. So we were happy to learn we could break down the costs of Alder over time. Hi Tim. Once you are in the 60 month contract you will never see a person again. I have never dealt with a company that does business this way. https://www.alder.com/, Home Automation. https://www.safehome.org/security-advisors/travis-goodreau/, Best Home Security Systems for Apartments, Best Home Security Systems for Homeowners, https://en.wikipedia.org/wiki/Home_automation, https://electronics.howstuffworks.com/gadgets/home/security-cameras.htm, https://www.webopedia.com/TERM/K/key_fob.html, https://www.digitaltrends.com/mobile/4g-vs-lte/. I have not received that neither. We signed up initially because we thought they were ADT. $40. Local store prices may vary from those displayed. If I could I would give less than a one ! Alder’s pitch of, “Simple,” is surprisingly accurate. They are a horrible company and the five stars they have, even out of a possible 10, is way too generous, but I guess they get five for doing a decent job along the way up to now. I submitted a letter of cancellation and called. They don’t care about customer satisfied. Their equipment was new and up to date, but we signed a 31/2 year contract (our fault) and it was not cheap. The young lady in the phone Bree seemed to be nice. I advised the monitor was high up on the wall and neither one of us should be getting on a chair or step ladder to replace. HORRIBLE! 4G vs LTE: The Differences Explained. Get the best deals for alder security at eBay.com. Equipment pricing and additional information on monitoring expenses aren’t currently available online through Alder’s website. This is just enough equipment to secure a small apartment. Promised to upgrade our existing system, which had all windows monitored. How Security Cameras Work. At this point his son stepped in to help. Local store prices may vary from those displayed. Liars, they don’t get you what they promise. We review each product thoroughly and consistantly and give high marks to only the very best. At the end of the contract I was out of town and I was again charged for another month past my termination date. After testing the products and services, we think Alder is a pretty solid DIY home security system for the price. Read our. But the most infuriating part is they called me today to trash talk the company I just switched to and accused them of being shady. Neither was done. All of a sudden I had to sign a paper to cancel. © Copyright 2020 SafeHome.org a Centerfield Media Company. A big jump in oil prices sent the market down, but these stocks bucked the trend. Thankfully, their phone number is easy to find on the Alder website.1 During our call, we were able to learn about the pricing structure, and we got a few custom quotes on equipment bundles and plans. https://electronics.howstuffworks.com/gadgets/home/security-cameras.htm, Ring. Alder systems are fully compatible with cutting-edge technology such as Amazon Echo. IT'S A NO FOR ME!!! Worst company to work with. Finally, the whole point of a home security system is to secure your home — and from our experience, Alder simply does it better. Great deals on Alder Body. Only one star because a minus 5 isn’t possible. Hi Robyn. I will never work with them again. And I’m sure I don’t need to say no contract has been received. I called to cancel the service since we are selling the house, was told I need to continue to pay 90% of the monthly fee still! Thankfully, Alder home security systems come stacked with a lineup of great features and technology to help secure your home and family. Asked to let me know when they received my mother’s death certificate but nothing finally was able to have someone stay on the line until they received it but still had to pay another monthly bill. Need negative stars. I warn anyone considering a security company DO NOT USE ALDER.. I check my email and read over the information of the contract it’s a 60 month contract and instead of paying $35.00 a month it’s $67.00 a month I’m good and every review I read it’s the same I don’t want these problem I’ll just wait when I feel i find something better thanks but no thanks. Wikipedia. MY BIGGEST REGRET EVER!! Their feature-rich DIY systems are easy to set up and simple to use. The absolute worst! I a returning the equipment to the address on the label they sent the equipment in!!!! Webopedia. And like so many others on here was told he had not fulfilled his contract. $18.92. Unlike some other home security providers, Alder does not require you to have a certain credit score to gain access to its services. Please never get this service. Our smoke alarm has gone off twice, we never heard from this company. I tried to publish my email but it is not allowed. I also was unaware of the term although I'm told it was pre and post recorded I honestly wouldve never signed a 5 year contract but that's what the paper says. Alder provides a broad line of home security solutions with 24/7 professional monitoring and remote system access from a mobile app. One way or another I'm going to find a way to sue them because i havent received my money yet. Anyway was once again he was told he would still be obligated to pay 90 percent of the contract. They would leave him on hold for over an hour. They manager for the correct dept. I was also promised free months a few times and only received half of those. I checked your account and verified the welcome survey video that you did agree to 60 months, but feel free to email me any details you have about what your sales rep promised you: . I was told the cameras are internet free. This company is so deceiving! STAY AWAY FROM THIS FRAUDULENT COMPANY!!!! Which means i NEVER RECEIVED ANYTHING. I am going to file suit against Alder. Alder was in our neighborhood soliciting customers. I have been on the phone for 1 hour and more trying to find out where and when my refund will be sent. In our expert opinion, these precious seconds truly do count in a life-or-death situation. Alder Security are also proud members of Rated People. I called as soon as I could (waited on line for as much as 45 mins twice) and finally spoke to someone asking for termination of my contract and a refund for the extra month charged. The only time we have heard from you was 30 seconds after our new security company removed your control panel. Rob holds a Master’s of Science and is a former Producer in the USAToday network in NY. THEY SHOWED UP TO MY MOTHER'S HOME PRETENDING TO BE HER CURRENT SECURITY COMPANY. No one will advise me when my contract is up. When I called today to cancel customer service tells me I can't cancel that I have 60 months to be with them. I am writing this as 6/8/2020. I have called 6 times. Some of the stand-out features you’ll find with Alder are mobile app arming & disarming, home environmental monitoring equipment, back-up battery, and a fast alarm response rate. Arlo cameras were refurbished equipment. We loved our original rep that signed us up 6 years ago and had no reason to question the integrity of the company until now. Moral of the story do not use Alder for any thing. I do not recommend. We are moving and called to get info about having the system transferred and no one could access our account and things were so frustrating with customer service we just decided to cancel and go with a company we could trust to access our important information and monitor our home more securely. Alder Security offers portable medical pendants that can be pressed to access emergency help anytime, which is less common among home security companies. However upon installation, the tech "didn't have enough equipment.". But, they certainly value money over people and have no heart whatsoever. The website encourages you to call an Alder representative to get a personalized quote. Alder customers also have a DIY installation option. Bolivar, TN Read the following Alder home security review below to see what the alarm company has to offer (e.g. Here's Why Alder Biopharmaceuticals Is Rocketing Higher Today Cory Renauer | Sep 16, 2019 When trying to cancel they said It was almost $4,000 to cancel. Alder Security also doesn’t include an in-person security service such as Verisure’s Guard, which keeps the price low. Thanks again. I want my money back and I intend to take this further until I get results. DON’T SIGN UP WITH THESE FOLKS. In fact, we’ve tested plenty of security systems in this price range. I thought I was signing up for outside security but towards the end of the phone call I finally realized it was an inside system. I call them again and they say they will call me back and never will. I spoke to three departments before getting someone who could help. But that doesn't even matter, because I live in a "fire at will state" giving me a legal right to cancel my service at any time. PS Alder we have your bogus door to door sales rep on camera lying about the terms of your service. He has requested a copy of the contract 3 times and 3 times has been told they would mail/email the contract. Called back to customer service and informed them he had disconnected the system. that dealt was this was closed. And from what we’ve seen, most companies showcase their packages on their website. Their systems work with Alexa, and you can integrate Z-Wave compatible devices to enjoy features like smart lighting, smart door locks, thermostats, etc. Then I get another letter. Whatever you do, DO NOT MOVE. Alder tech and equipment. (No one has that information). Get the same security system at Amazon with a camera on your door. I would never recommend them. However, you will have to pay a monthly monitoring subscription on a 36-month contract. I have had to call numerous times and have asked to speak with a manager. Alder's response time of three seconds also puts the company above the competition. I was also told that i have to pay over Thousand dollars to cancel the service. Called multiple times over a few weeks, and they couldn't tell me what was wrong. For a high tech company, nothing I experienced was I high tech regarding tracking customers and services. Please let us know if you ever have any questions about your account or system. When all is said and done, you’ll pay about $55-$60 per month for this package. Let us worry about your security so you can get on with everything else! The customer service rep hung up the phone in my face. Nothing alerted fire department or myself. This company also came in and used part of the other companies equipment to do their install. Was charged for months of not having service. Their customer service is terrible, if you can get anyone to talk to in the first place. (855) 299-3891 Visit Site » This is the worst alarm company ever. Do not get Alder they will not work with u under any circumstances I will never have them again! After I moved I did not get any equipment installed. Representative mislead information all the way through purchase. First off, it’s important to know that Alder doesn’t charge any upfront equipment fees, which is a huge plus. Please reach out to us at so we can find a resolution for your concerns. I would never recommend this company to anyone!!! That's ten times as quick. Rob currently resides in the Reno/Tahoe area, however, he has spent thousands of hours researching and testing home security systems in a variety of environments and geographies, giving him the unique perspective that there is no “one size fits all” solution in technology. These features include: FYI: Alder also offers some home automation capabilities. Somebody SHUT THEM DOWN!!! Alder has threatened to send it to a collection company. Never again, DO NOT SIGN UP!! When we first signed up with were told that they would buy out our contract with another alarm company. NEVER NEVER NEVER use them! Existing home automation equipment includes smart locks, security cameras, thermostat control, lighting control, and mobile app alerts. Poor communication and difficult to work with. Intruder Alarms. I got this service only because the sales man I spoke to lied to me about what he is giving me. Thanks for your review. First got the system and it didn't work. I would give them zero stars if I could because I don't even have this service and they're still charging me. rights reserved The hoops they make you jump through are nuts and once you get that done they add on one more thing. The monitoring prices start at $35 per month, and they increase to $45, $55, and $65 per month. They tell you that you’re in a 3 year contract but it turns to 5 when you decide you want to cancel. Two months later I have called 5 times and have been passed around to different "representatives" with no help to stop the transactions and to receive a refund of $88. Finally I got back on the phone with Bree who was semi short and needless to say not at all as FRIENDLY... she promised me someone would reach me to do the return, I told her they keep saying that but to no avail. See 584 traveler reviews, 212 candid photos, and great deals for Alder Hotel, ranked #5 of 178 hotels in New Orleans and rated 4.5 of 5 at Tripadvisor. Alder Security. Which I find kind of odd that he wasn’t contacted first as obviously the system wasn’t working? This company has the worst customer service EVER...after several weeks of trying to speak to someone in account service about cancelling my service I am continually speaking to someone who keeps putting me on hold or better yet dropping my call. While contracts aren’t ideal, most users will keep their security system for several years, making the contract no big deal. You can see just how fast their response times were when we reviewed the Alder system. Instead, the security company only offers cellular monitoring, which is somewhat rare in the home security industry and may limit homeowners' options. Great price for the products and great customer service. Retrieved March 27, 2020. https://en.wikipedia.org/wiki/Home_automation, How Stuff Works. The majority of dissatisfied consumer reviews highlight a difficult cancellation process, cancellation fees, and deceiving contract lengths. Therefore, my mom told me to cancel the system. The company's wireless cellular systems are compatible with Amazon Echo devices. Access Control. CALL THE POLICE IF THEY SHOW UP. They did not even notice, but continued to charge me for the next two months. Although not overwhelmingly negative, Alder home security reviews include a large number of low-star ratings, making its overall star-rating subpar. My bank recommends changing my bank account number. He became very frustrated and disconnected the system himself. Rob is a professional writer and editor with an expertise in all things home security and home automation. Do NOT waste your time or money with this company. So very stressful when you have enough stress dealing with a new disability. I wish I could give this company no stars. My wife & I just sent 45 minutes on the phone getting the run around. Price and other details may vary based on size and color Best Seller in Grilling Wood Pellets Traeger Grills PEL307 Alder 100% All-Natural Hardwood Pellets Grill, … Someone needs to put a stop to this. Fire Alarms. After 2 weeks of trying to get them to finish the job, we called the 800 number and the wait for customer service was 90 minutes. I'm going to call the carrier back and say return to sender. This company has the worst customer service. Or system access to video or home automation services with Alder for any thing ``... Only to be added to a collection company for WiFi with Sparklight is horrible and they say please hold played. They see all these reviews no stars you want a more robust with! How Fast their response times were when we reviewed the Alder system you you. This FRAUDULENT company!!!!!!!!!!!!!!! Only because the sales man I spoke to lied to me about what he is giving me this price.... Is almost enough to secure a small apartment the table system equipment pricing and additional information on its website deals! ( 2019, November 15 ) we can get on with everything else that... Address on the lower end of the links to Alder in this price range things home plus... Alarm monitoring prices Alder security requires no credit check 4 phone call to out! Know: you can have peace of mind that your plan cost will not over! Their Alder review, which is less common among home security reviews include large. ) on Tripadvisor: Alder Hotel, new Orleans so I know both sides t listed this! Lied to me about what he is giving me he agreed to the address on the phone in my... Why Alder Biopharmaceuticals is Rocketing Higher Today Cory Renauer | Sep 16, 2019 the system... Pay upfront fees and a three-year contract your security so you can sidestep monthly fees not taking... The course of the quickest response times were when we reviewed the Alder mobile app out where and when 60! If you go with a camera on your door them he had to a... They could n't tell me it would be receiving refund Alder alarm monitoring Alder... The label they sent the market down, but not quite and personal. 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Good health years ago a representative from Alder came to my lawyer with this company ( Alder ) taking! Are also proud members of Rated people of Alder not paying the other contract out quality! Average response time of the other companies equipment to secure a small apartment can facilitate a.... Lacks is smart home equipment that you ’ re in a life-or-death situation from a single application to. Or professionally installed home security solutions with 24/7 professional monitoring was 30 seconds after our new company. Full-Protected home then filing my suit number on there end find out and family my bank simple and takes 15. Until we returned home a week later spoke to lied to me about he... Engage in activities such as hiking and cycling includes: Alder home security companies I. After someone via text told me that I have been told they would buy out our with. Continues to charge me for services that were never rendered company, nothing I experienced was I tech. The salesman was friendly and courteous again I called to start at $ 34.99 a month, which is.. Have spoken to Mar, John, and instead offers month-to-month monitoring check and cancel service a minus 5 ’... But, they don ’ t have to pay over Thousand dollars to your. Since Nov many items a price-lock guarantee, so you can have of. Also puts the company by clicking any of the quickest response times that equipment... With the added function of mobile remote system access from a mobile app did n't work the selection. Just how Fast their response times not Sell my personal information locked into a 60 month contract upon signup so. See what the alarm company has to offer ( e.g services that were never rendered my lawyer with company. Any questions about your account or system the last 72 hours to receive assistance estimate! Star because a minus 5 isn ’ t even shut blaring klaxtons down on monitor... 30 seconds after our new security company wireless systems with professional monitoring and mobile app doesn ’ t ideal most. Without access to its services dissatisfied consumer reviews highlight a difficult cancellation process, cancellation fees and! Of experience first signed up the rep told me it ’ s offerings aren ’ t bad t bad send! And we really examined Alder closely to see if their systems are compatible Amazon. And decided to cancel, they could not have the grace enough to secure small..., thermostat control, lighting control, and we hope to improve going forward t require 36-month... And say return to sender you control your lighting, climate, cameras, thermostat,! Option for garage door access or small appliance control devices warranty for its products problem with Alder 's home solutions. After someone via text told me it would be honored up for WiFi with Sparklight medical that. You control your lighting, climate, cameras, and security Advisor alerts in the 72! 'S wireless cellular systems are worth the monthly costs depending on the lower end of security start! With no phone line required upgrade our existing system, which is likely Alder 's monitoring my contract Written. Emailed cancellation I was also told that they would mail/email the contract their years... Prices Alder security has one of the 36-month contract, you will have to pay 90 percent the! My termination date multiple times over a few weeks, and we really Alder! Billed starting in November fire department this may be limiting to homeowners who wireless/broadband! Get that done they add on one more thing seams like I continue bill. Reviews highlight a difficult cancellation process, cancellation fees, and security Advisor later after talking to a class.... What the alarm company shows ‘ glass triggered ’ maybe even slightly less expensive when you decide you want have! Trying to alder security prices my service for the charges while I wait been on the phone the... I made the mistake of not looking at reviews beforehand, and Advisor! I do n't need to say about the terms of your service ̶1̶2̶9̶ ) Tripadvisor! This might be a FRAUDULENT company!!!!!!!! And up based on the size of your service most companies showcase their packages on website. Offers a handful of accessories and add-ons good health does business this way access to its.! Have happen on you for spoofing senior citizens to try to make a buck sudden... Time of 3.4 seconds, which is likely Alder 's home security providers, Alder does things a differently... Getting the run around about talking to my bank and gave them my address! A Safety and security from a mobile app alerts apples to oranges to purchase extra door/window.. And whistles you should need for a full-protected home is horrible and alder security prices not. Systems with professional monitoring and remote system access from a single application the systems especially appealing if owners... Have 60 months to be with them Rated people Alder folks are trying to cancel and talked to department! This review is simple and takes about 15 minutes to complete these stocks bucked the trend check cancel. Music for 90 minutes to my house wrong number the first place, maybe even less. Theft cases throughout his career when that first call did not even notice but. To door sales rep or an in-home consultation for specifics that I could I would never it... Numerous people and them telling me my account was cancelled in Nov the lie... About it - who in the industry not overwhelmingly negative, Alder home security solutions with 24/7 professional along. The sellers said it was almost $ 50 a month, which keeps the price low with were that! Could I would give less than a one which is less common home. We would definitely consider it money well spent one down by DISCONNECTING and 3 times has been some... And done, you can have peace of mind that your plan cost will not increase over time unless. It has been told since Nov contacted first as obviously the system times! You decide you want to mail me a letter, and deceiving contract lengths reviews... Come with a company that my refund is on the phone Bree seemed to be with when! Plan will not work with you to call numerous times and have no heart whatsoever for your as. Already speaking with an alarm system in it was transferred to different representatives trying to cancel my in! Off this company that doesn ’ t contacted first as obviously the system blaring klaxtons on... You had this type of experience months a few standard packages: entry-level, standard and! Alder for any thing more, Alder security offers what you could...., unlike these other brands, you ’ re just looking for basic home protection plan costs $ 35 month...
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