10 ICT services and equipment 10.1 The Voluntary Organisation will undertake to either provide or enable access to: free public wifi services to coincide with the opening hours of the [insert abbreviation of community facility] free internet access via [x] computers (fixed PC or laptop) to coincide with the opening hours of the [insert abbreviation of community facility] The Council will where possible establish an appropriate network link to the [insert name of council computer network]. A service agreement is a contract signed between a contractor (internal or external service provider) and the client/end user, which outlines the level of services that the client expects from the service provider. details about the titles of stock currently on loan - must be communicated to anyone other than the individual member concerned. Service Contract Template. These rules require that: any copying from library materials must be for private study or research only single copies only may be made no more than 10% of any one publication may be copied I confirm that I have read, understood and agree to abide by the terms of this Code of Conduct for [insert type of community facility] staff and volunteers Name: ……………………………………………………………………………………….. 1.1.1 Purpose Provide a short description of what would be achieved with this mutual agreement between the Municipality and the Service Provider. Here is download link for this Service Level Agreement in MS Word format. Monitoring and Review 14.1 The Service can be reviewed jointly by the Council and the Voluntary Organisation, by mutual consent. 13.2 Further training may be provided from time to time to cover changes to services or procedures. 19.3 Both parties shall comply with the requirements of the [Data Protection Act 1998 / General Data Protection Regulation] or such other legislation or amendments which regulate the processing of or disclosure of personal data. #  #  # § § § § § § § , © ² A¬ ‚ D§ ¾  # `# @  #  #  # D§ à' ¾ ¾ p! Here is a preview of this service level agreement template. It is just about different aspect of service, scope, duties/responsibilities, performance, duration, quality of work etc. SLA contract can be said a set of measurable terms and conditions that service provider and clients have to follow to make business transactions fair and continued. It will keep a record of money collected and how it is spent; this record will form part of the annual report on the [insert abbreviation of community facility]. The following headings need to be used: Introduction The overall intention of the Voluntary Organisation to continue to run the [insert abbreviation of community facility] as part of its [insert name of the project], and any major changes to the existing arrangements Review of strengths and weaknesses Include issues identified by the Key performance Indicators Plans to address any significant weaknesses Services offered and future plans Stock Activities, clubs etc Computer training Other Premises Description of any changes to be made, related costings and timetable Details of rent, rates and other property costs payable Details of any longer term plans Staffing Current numbers of volunteers Training programme and any specific requirements Recruitment Funding Description of sources of funding (e.g. For example, duration and timing for furnishing service transaction or availability is necessary to include in SLA contract. 1 of 1999) as amended; 1.6 “Parties” means the NDoH and the Service Provider; 1.7 “Service Provider” means _____; and 1.8 “this Agreement” means this SLA including all annexures and amendments as agreed to by the … Furthermore, no information about the use of the Library Service by an individual – e.g. Any training requirements Any issues arising from the stock computer system van delivery service Review or update of the inventory Collect copies of the insurance certificates Any other issues A record of funding sources which support the operation of the [insert abbreviation of community facility] as defined in section 1 Key Performance Indicators The key performance indicators for the Council relate to the overall use of the [insert name of the project]. The monetary value of these items of stock will be based on the average invoiced price to [insert name of library service] by the supplier of Large Print Stock over the last [x] months. The Service Level Agreement Template is in quite a detailed form, and the user can fill the information in the corresponding blanks, which is very convenient for user's utilization. client knows what services to expect and the price of those services 20.4 This Agreement shall be construed in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English Courts. 9.2 The Council provided a base provision of [x] books, which will be enhanced as outlined in 1.11. We commit to: Document and publish the technology services that ITS provides. A range of information will be available to the Voluntary Organisation to use as it wishes (See 10 below). Details of service availability times and response times for support and maintenance of the public internet terminals will be those which apply to the provision of [insert name of council computer network] [insert name of community facility]. 6.2. Funding 5.1 The Council will provide a selection of donations, withdrawn, recycled and relocated stock from which representatives from the Voluntary Organisation will be able to choose up to [x] items per annum. No changes may be made to the set-ups of the network equipment or the terminal equipment by any member of the [insert type of community facility]staff or its volunteers. Appendix 2 List of equipment provided by the Council for the [insert abbreviation of community facility] and the [insert name of the project] – as agreed by the Council and the Voluntary Organisation. 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