Right click on DVD drive. Right click on the device driver and click on update. The conventional method involves ejecting the tray using the buttons on the player or the supplied remote control. The disc tray is empty. Unlike your DVD player for your TV or your stereo CD player, the disc in your computer drive may be much more valuable than the drive itself. Now click on DVD/CD-ROM drive and expand it. It's an SD-V 291. Try these things first to see if you can fix it. Press Windows key + X and select Device manager. There are two ways to open a Toshiba DVD player for removing or inserting discs. My CD/DVD/ Drive isn't listed. I can't figure out how to open the disc tray on my toshiba laptop Original Title: toshiba disc tray. I recommend you to update the DVD/CD drive driver manually from device manager and check. Post us with the status we will be glad to help you. Yes, if you own the software legally, you should be able to get a replacement from the software company for a moderate charge, but maybe you need it now. The disc tray on my Toshiba DVD player will not open. If this doesn't help, I suggest you to contact Toshiba support for further assistance. I ran it. Hope this helps. Technician's Assistant: What Toshiba model do you have? There is no disk in the drive. It won't open with the clicker or by pressing the eject button on the machine itself. On the rare occasion when the tray fails to open, the Toshiba player is designed with a manual eject mechanism that will pop open the tray. The only disk drive listed is TOSHIBA MK6465GSXN; In the troubleshooter, there was no option to "run as administrator." It fixed something that needed fixing; Disk drive still won't open. Click on Eject to open the drive. It is 15 years old, according to the manual. Thank you. When a CD or DVD is stuck or the drive won't open Maybe the disc is stuck. 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